Privacy Policy

1. About this policy

Gladen is a personal padel record service. This policy explains the information Gladen processes when you use the Gladen mobile app, gladen.app, or contact support.

For privacy questions or requests, email support@gladen.app.

2. Information we collect

Account and authentication information

When you sign in with Google or Apple through Supabase Auth, Gladen receives information needed to authenticate and identify your account, such as a provider identifier, email address, and available profile information. Apple may provide your name only on the first authorization. If you use Hide My Email, Gladen may receive an Apple relay address instead of your personal email address.

Profile and player aliases

Gladen stores your display name and the player names or aliases you save so imported results can be associated with your record.

Padel sessions and results

Saved records can include session names, dates, times, time zones, game types, scores, wins, ties, losses, rankings, and player or team names. Session information can therefore include names or other details about people who played with you.

Imported result links

When you submit a supported results link, Gladen may retrieve information that is available from the third-party result page you selected. Gladen may store the source URL, parsed source data, participant information, and a leaderboard snapshot so the import can be reviewed, saved, deduplicated, or traced back to its source.

Screenshots and on-device recognition

When you select a screenshot for import, text recognition runs on your device using Apple Vision on iOS or Google ML Kit on Android. In the current screenshot import flow, the screenshot image bytes are not sent to the Gladen API. The session information you review and choose to save is sent to Gladen.

Support communications

If you contact support, Gladen receives your email address and the information you choose to include in your message. Please do not send passwords, sign-in codes, authentication tokens, or unnecessary information about other people.

Technical and service information

Gladen and its hosting providers process technical information needed to operate and protect the service. This can include request timestamps, network or IP information, requested routes, device or client information sent with requests, and error or diagnostic metadata. Gladen does not intentionally log authentication tokens or screenshot contents as product analytics.

Advertising information

Gladen uses Google AdMob to display ads in the mobile app. The Google Mobile Ads SDK may process information such as IP address, general location inferred from IP address, device or app identifiers, ad impressions and interactions, and diagnostic or performance information for advertising, measurement, fraud prevention, and service operation.

Gladen currently requests non-personalized ads and does not request Apple's App Tracking Transparency permission for cross-app tracking. Where consent is required, Gladen uses Google's consent flow before requesting ads. Your device, platform, region, consent choices, and Google settings can affect what identifiers are available to the ads SDK.

3. How we use information

• Authenticate your account and keep it signed in securely.
• Create and maintain your Gladen profile and player aliases.
• Save, display, edit, and delete your personal session history.
• Calculate statistics and organize your activity and session views.
• Retrieve and parse supported result sources that you ask Gladen to import.
• Prevent duplicate imports and preserve source traceability.
• Provide support, investigate errors, secure the service, and prevent abuse.
• Process account deletion and prevent a deleted account from being recreated accidentally.
• Comply with legal obligations that apply to the service.

4. Service providers and sharing

Gladen uses service providers to operate the product, including:

• Supabase for authentication and hosted database services.
• Google Cloud for Gladen API hosting and related infrastructure.
• Google for Google Sign-In, Google AdMob advertising and consent services, on-device ML Kit functionality on Android, and Gmail for receiving and managing support emails.
• Cloudflare for forwarding emails sent to our support address.
• Apple for Sign in with Apple and on-device Vision functionality on iOS.

These providers process information according to their own terms and privacy practices and, where they process information for Gladen, are used to provide infrastructure or functionality needed by the service.

Third-party result platforms are not Gladen service providers or partners. When you ask Gladen to import a supported result link, Gladen only accesses the independent source page needed to perform that import. Gladen is not affiliated with, endorsed by, sponsored by, or in partnership with those platforms.

Gladen does not sell your personal information. Google AdMob is the advertising network used by the mobile app. Gladen does not currently use a separate third-party product analytics SDK.

Gladen may also disclose information when reasonably necessary to comply with applicable law, protect users or the service, investigate abuse, or respond to a valid legal request.

5. Device storage and security

The app stores authentication session credentials using secure device storage. It can also keep account-scoped cached profile and session data on your device so previously loaded information can be shown more quickly and, where supported, while offline.

Gladen uses authenticated, ownership-scoped API requests for personal records and applies technical safeguards intended to protect stored information. No method of storage or transmission can guarantee absolute security.

6. Retention and deletion

Profile, alias, and saved-session information is kept while your Gladen account is active or until you delete the relevant session or account deletion is processed, subject to the exceptions below.

When an account deletion request is accepted, Gladen removes account-owned profile, alias, session, game, and related personal records from the active service and schedules remaining provider or storage cleanup. This cleanup runs separately and may take longer if a provider is unavailable or an operation needs to be retried.

For Apple-linked accounts, Gladen may collect and securely store an encrypted revocation credential during Apple sign-in. It can remain stored while your account is active so Gladen can revoke its Apple authorization when you delete your account. The credential is removed when account deletion cleanup completes.

Gladen keeps a pseudonymous deletion record derived from the authentication identity to prevent an interrupted or stale sign-in from recreating a deleted account and to support deletion cleanup and recovery. This record does not contain your email address or display name. After cleanup completes, Gladen removes the original account identifiers, recorded file paths, and any Apple revocation credential from the cleanup record. The remaining hashed identifier and cleanup history have no scheduled automatic expiry and are kept to preserve deletion integrity and support recovery.

Imported source information can be referenced by more than one Gladen account. Deleting your account removes your personal record and removes source data that is no longer referenced, but source information still needed for another user's independently saved record can remain. Deletion from Gladen does not delete information held by the original result platform.

Operational logs, support correspondence, and provider backups can remain for a limited period when reasonably necessary for security, troubleshooting, legal compliance, disaster recovery, or support recordkeeping. Backup copies expire or are overwritten under the applicable provider's backup lifecycle and are not restored into the normal product simply to recreate a deleted account.

You can start deletion from Profile in the Gladen app or use the account deletion page. A deletion request does not delete your Google or Apple account.

7. Your choices and rights

You can use Gladen's controls to:

• Edit your display name and manage player aliases.
• Edit or delete individual saved sessions.
• Choose whether to import a result link or select a screenshot.
• Sign out of the app.
• Review or change advertising privacy choices from Profile when the Ad privacy choices option is available for your region.
• Request deletion of your Gladen account and associated personal data.

Depending on where you live, applicable law may also give you rights to access, correct, restrict, object to, or obtain a copy of personal information, or to withdraw consent where processing depends on consent. To make a privacy request, email support@gladen.app. Gladen may need to verify account ownership before acting on an account-specific request.

8. International processing

Gladen and its service providers may process information in countries other than the one where you live. Where applicable law requires safeguards for international transfers, Gladen relies on the safeguards made available through its service providers or other lawful transfer mechanisms.

9. Children's privacy

Gladen is a personal sports-record service and is not directed to children who cannot lawfully consent to the processing of their personal information. If local law requires parental or guardian consent for you to use a service like Gladen, do not create an account without that consent.

If you believe a child has provided personal information to Gladen in a way that is not permitted by applicable law, contact support@gladen.app.

10. Changes to this policy

Gladen may update this policy when the product, providers, or legal requirements change. The current version will be published on this page. If a change is material, Gladen will provide additional notice when reasonably appropriate.

11. Contact us

For privacy questions, requests, or concerns, email support@gladen.app.